**Due to the COVID-19 Pandemic, we offer both virtual and in-office sessions.

FAQ: Updated & Telehealth Sessions

The health and safety of our clients, staff, and community remain our top priority. We continue to schedule new clients and offer telehealth video sessions. Below, we’ve gathered some answers to frequently asked questions. Feel free to contact us anytime with additional questions or concerns you may have.

Updates

Is your office currently open?
Our providers will continue providing the same high standard of care to you both virtually and in-office during this difficult time.

What precautions are you taking to prevent the spread of the virus in your office?

 

How will I receive updates about changes?
You will continue to receive updated information directly from our office in the event of a schedule change. If there are any changes in our ability to provide care, your therapist will communicate with you. Additionally, we will continue posting all relevant updates on our website and social media pages.

Facebook: https://www.facebook.com/WilsonPsychologicalAssociates/

Telehealth

What is Telehealth?
Telehealth is a way to provide medical and mental health services using video and audio technology.

How does Telehealth work?
Before your appointment, your therapist will provide you with a link to join the virtual “room” at your session time. Once you are both in the room, select the option to share your video and audio. That’s it!

Is it secure?
We use a secure HIPAA-compliant and confidential video platform. Additionally, no video or audio components of your session are recorded or stored.

Do I have to subscribe to a service to begin Telehealth sessions?
No, there is no subscription, purchase, or software download required. Contact your therapist or our scheduling team to get started.

How will I access the session?
Before your appointment, your therapist will send you a link that will allow you to join the “waiting room” at your scheduled session time.

Will my health insurance cover therapy through Telehealth?
The insurance coverage for teleheath services is dependent upon your specific insurance plan.