FAQ: Updated & Telehealth Sessions

The health and safety of our clients, staff, and community remain our top priority. We continue to schedule new and established clients. We offer both in office and telehealth video sessions for your convenience. Below, we’ve gathered some answers to frequently asked questions. Feel free to contact us anytime with additional questions or concerns you may have.


How will I receive updates about changes?
You will continue to receive updated information directly from our office in the event of a schedule change. If there are any changes in our ability to provide care, your therapist will communicate with you. Additionally, we will continue posting all relevant updates on our website and social media pages.



What is Telehealth?
Telehealth is a way to provide medical and mental health services using video and audio technology.

How does Telehealth work?
Before your appointment, your therapist will provide you with a link to join the virtual “room” at your session time. Once you are both in the room, select the option to share your video and audio. That’s it!

Is it secure?
We use a secure HIPAA-compliant and confidential video platform. Additionally, no video or audio components of your session are recorded or stored.

Do I have to subscribe to a service to begin Telehealth sessions?
No, there is no subscription, purchase, or software download required. Contact your therapist or our scheduling team to get started.

How will I access the session?
Before your appointment, your therapist will send you a link that will allow you to join the “waiting room” at your scheduled session time.

Will my health insurance cover therapy through Telehealth?
The insurance coverage for teleheath services is dependent upon your specific insurance plan.