**Due to the COVID-19 crisis, all sessions are currently being held in Teletherapy format.

FAQ: Updated & Telehealth Sessions

With increasing concerns surrounding the coronavirus (COVID-19) pandemic, the health and safety of our clients, staff, and community remain our top priority. We continue to schedule new clients and offer Telehealth video sessions. Below, we’ve gathered some answers to frequently asked questions. Feel free to contact us anytime with additional questions or concerns you may have.

Updates

Is your office currently open?
Yes, Our office will remain open throughout the coronavirus (COVID-19) pandemic or until further notice. Although our physical location is currently not open to the public, we are providing our services via telehealth/video. Check our website for all relevant updates in the days ahead. All of our providers will continue to provide the same high standard of care to you during this difficult time.

What precautions are you taking to prevent the spread of the virus in your office?
For your safety and convenience, our providers are now offering all appointments by telehealth.

How will I receive updates about changes?
You will continue to receive updated information directly from our office in the event of a schedule change. If there are any changes in our ability to provide care, your therapist will communicate with you. Additionally, we will continue posting all relevant updates on our website and social media pages.

Facebook: https://www.facebook.com/WilsonPsychologicalAssociates/

Telehealth

What is Telehealth?
Telehealth is a way to provide medical and mental health services using video and audio technology to avoid exposure to the coronavirus (COVID-19).

How does Telehealth work?
Before your appointment, your therapist will provide you with a link to join the virtual “room” at your session time. Once you are both in the room, select the option to share your video and audio. That’s it! There is no software to download or subscription, which simplifies the overall process.

Is it secure?
We use a secure HIPAA-compliant and confidential video platform. Additionally, no video or audio components of your session are recorded or stored.

Do I have to subscribe to a service to begin Telehealth sessions?
No, there is no subscription, purchase, or software download required. Contact your therapist or our scheduling team to get started.

How will I access the session?
Before your appointment, your therapist will send you a link that will allow you to join the “waiting room” at your scheduled session time.

Will my health insurance cover therapy through Telehealth?
Yes. Due to the impact of coronavirus (COVID-19), insurance companies are making exceptions to allow providers to bill your plan for telehealth services. We will transition back to in-person sessions as soon as it is safe to do so.